How to replace your lost academic certificate - KNEC

Losing an academic certificate can be a daunting experience. However, the Kenya National Examination Council (KNEC) provides a clear and straightforward process to replace it.
 KNEC has outlined guidelines on how one can obtain a letter of certification in case of loss of academic papers.

According to a notice, for one to apply for the letter, the individual has to submit a copy of either the original certificate or result slip.

“If you don’t have either, there is still help. You can apply for a statement of results (confirmation), which is a great option done on a need basis. This will be sent directly to the institution that needs to verify your exam results,” KNEC explained.

To apply for a statement of results, one needs to register an account on the council’s website or through the E-citizen platform. After logging in, applicants are required to select the confirmation option from the menu.

They are then required to fill in the required details which include the Index number, type of exam, and year of completion.

Applicants will key in the destination address details (for the institution requesting confirmation), addressee and finally purpose of confirmation.

They would then be required to attach a copy of the certificate/result slip/result printout, submit the application and wait for the system to generate the payment details. They would receive an SMS notification to log in and make payment.

For those applying for a certification letter in case of a lost certificate, the guidelines to follow are slightly different. After registering an account and logging in, they are required to select the Lost Certificate option where they are required to fill in the Index number, type of exam, and year then click find.

Applicants are required to attach a copy of the lost certificate/result slip (Mandatory), both sides of their ID, a passport size photo, a police abstract, and a confirmation from the registrar of persons.

In addition to the above, applicants are also required to attach a letter of recommendation from the head teacher of the school attended or from CEO (County Education Officer)/SCEO (Sub-County Education Officer) for private candidates or for those whose schools have been closed down.

After submitting the application, individuals are required to wait for verification of the application which comes with an SMS notification to log in and make payment. A payment of Sh 5,800 is required for the application to be processed.

Applicants can collect the certificate at the KNEC offices after 15 days.