Co-op Bank's Mco-opCash hit by technical glitches
Business
By
Brian Ngugi
| Jun 22, 2024
Co-operative Bank of Kenya (Co-op Bank) is experiencing technical difficulties with its mobile money service, Mco-opCash, the bank announced today evening.
In a statement posted on X, the tier one bank acknowledged the challenges and advised users to utilize alternative banking channels for their immediate financial needs. The nature of the technical glitches and the estimated time for restoration of service were not disclosed by the bank.
Mco-opCash is a widely used mobile banking platform in Kenya, allowing users to conduct various transactions such as money transfers, bill payments, and airtime purchases directly from their mobile phones.
"We are currently experiencing a slight technical challenge on the mco-opcash service. Our support team is working to have the issue resolved as soon as possible. Meanwhile, you can use the ATM card to transact or use (*667). Sorry for the inconvenience," read part of the statement.
READ MORE
Why Ruto rejected Public Procurement (Amendment) Bill, 2024
Kenya shines at Zone Individual Chess Championship in Ethiopia
Police-linked brutality victims in court, claim opaque compensation process
Safe but scared...: Tales of Mathare floods survivors
Inside huge cash withdrawals from affordable housing kitty
Prof Mutua should face MPs for grilling on victims payouts
Government should address issues raised by young people without resorting to intimidation
Subaru driver in a dramatic high-speed chase after alleged hit-and-run in Nairobi
The bank did not specify the cause of the technical problems or if other banking services were affected. The bank also did not provide details on how customers would be informed when the Mco-op cash service is restored.
This is a developing story. The Standard online will update this report when more information becomes available.