Co-op Bank's Mco-opCash hit by technical glitches
Business
By
Brian Ngugi
| Jun 22, 2024
Co-operative Bank of Kenya (Co-op Bank) is experiencing technical difficulties with its mobile money service, Mco-opCash, the bank announced today evening.
In a statement posted on X, the tier one bank acknowledged the challenges and advised users to utilize alternative banking channels for their immediate financial needs. The nature of the technical glitches and the estimated time for restoration of service were not disclosed by the bank.
Mco-opCash is a widely used mobile ="https://www.standardmedia.co.ke/sports/business/article/2001491076/mobile-rules-as-co-op-bank-tops-customer-service">banking platform in Kenya<, allowing users to conduct various transactions such as money transfers, bill payments, and airtime purchases directly from their mobile phones.
"We are currently experiencing a slight technical challenge on the mco-opcash service. Our support team is working to have the issue resolved as soon as possible. Meanwhile, you can use the ATM card to transact or use (*667). Sorry for the inconvenience,” read part of the statement.
READ MORE
Battle royale experienced at Interbank Golf event
Cheche: We have a big task at the World Cup next month
KCB's Karan Patel focused on clinching Burundi Rally
Africa Paves the Way for a Greener Future: Global Conference Highlights Ecosystem Revitalisation
Media urged to go digital to tap shifting consumer trends
Jail term, hefty fine for pastors with unregistered churches
Ambitious Awuor eager to leave a mark on her World Cup debut
Experts warn of bureaucratic hurdles in new movable property bill
Ruto hails Parliament as his key partner
Kenya Navy golfer Mochanga overcomes all odds to take command at Sea-Link Mombasa Course
The bank did not specify the cause of the technical problems or if other banking services were affected. The bank also did not provide details on how customers would be informed when the Mco-op cash service is restored.
This is a developing story. The Standard online will update this report when more information becomes available.