Co-op Bank's Mco-opCash hit by technical glitches
Business
By
Brian Ngugi
| Jun 22, 2024
Co-operative Bank of Kenya (Co-op Bank) is experiencing technical difficulties with its mobile money service, Mco-opCash, the bank announced today evening.
In a statement posted on X, the tier one bank acknowledged the challenges and advised users to utilize alternative banking channels for their immediate financial needs. The nature of the technical glitches and the estimated time for restoration of service were not disclosed by the bank.
Mco-opCash is a widely used mobile banking platform in Kenya, allowing users to conduct various transactions such as money transfers, bill payments, and airtime purchases directly from their mobile phones.
"We are currently experiencing a slight technical challenge on the mco-opcash service. Our support team is working to have the issue resolved as soon as possible. Meanwhile, you can use the ATM card to transact or use (*667). Sorry for the inconvenience," read part of the statement.
READ MORE
Government blew 30.60b on travel last year
Rex Masai inquest closed after DPP calls 30 witnesses
Senate asked to reject Bill seeking to allow inter county transfer of staff
Court: Gen Z protester Evans Kiratu was killed unlawfully perpetrator not identified
Police ordered to produce driver of killer 'D'etat' matatu
Investment. Partnerships urged to unlock Coast industrial potential
CBC can help restore social media-driven loss of esteem
Key CCTV cameras were offline when Rex Masai was killed
Police 'service' doesn't need new uniform, it needs a new skin
KATIBA 16: The document that gave Gen Z a voice to demand accountability
The bank did not specify the cause of the technical problems or if other banking services were affected. The bank also did not provide details on how customers would be informed when the Mco-op cash service is restored.
This is a developing story. The Standard online will update this report when more information becomes available.