CAF ticket portal crashes minutes after sales go live

Sports
By Mike Kihaki | Aug 19, 2025
Empty Terraces as Kenya Harambee Stars take on Zambia Chipolopolo following CAF sanction during their Chan 2024 CHAN Tournament match at Kasarani Stadium on August 17, 2025. [Stafford Ondego, Standard

Chaos has gripped Kenyan football fans after the Confederation of African Football (CAF) online ticketing portal crashed on Tuesday, leaving thousands stranded in their bid to secure seats for Harambee Stars’ group stage matches at the ongoing CHAN 2024 tournament.

The platform went live at noon but was overwhelmed by heavy traffic within minutes, locking out fans desperate to watch the match. 

“I had been refreshing the page for hours, but it just kept crashing. It’s frustrating because we really want to support the boys,” said James Ochieng, a die-hard fan.

The ticketing fiasco comes against a tense backdrop. 

CAF recently fined the Football Kenya Federation (FKF) Sh12.8 million for security lapses during three matches at Kasarani Stadium.  

Following crowd trouble in the match against Morocco, CAF also reduced Kasarani’s capacity from 48,000 to 27,000, warning that further breaches could force Kenya to host games abroad.

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