Hospitals urged to terminate services for teachers amid transition to SHA
Education
By
Denis Omondi
| Nov 30, 2025
Medical Administrators (K) Limited (MAKL) has directed hospitals to end services for teachers with health insurance coverage for which it serves as an administrator.
In a letter to the health facilities, MAKL warned that it will not settle any claims for services offered after midnight on Sunday, November 30, owing to the lapse of its contract with the Teachers Service Commission.
“This letter serves to formally notify you that the Teachers Service Commission (TSC) Medical Scheme will lapse at midnight on November 30, 2025, in accordance with the terms of our contract with the client,” read part of the letter.
“In this regard, we kindly request that all members currently admitted under MAKL’s mandate be fully discharged in our system on or before November 30, 2025, at 11:59:59 PM. Please note that any continued admissions, treatments, or healthcare services rendered beyond this date and time will not be considered MAKL's liability, nor shall they be deemed authorised,” it added.
The directive comes after TSC opted to transfer teachers’ medical cover from MINET to SHA after a decade of the former’s service.
READ MORE
Property firm wins award for Sh6 billion affordable housing project
Anxiety as Mombasa port is slapped with surcharges amid ship delays
Why Kenyans have nothing to cheer despite drop in unga prices
HF doubles Q3 profit to Sh989m
The true cost of donkey skin trade on African economies
Centum half-year profit jumps to Sh472m amid debt reprieve
New firm shows interest in Mrima Hills' Sh8.1 trillion mineral deposits
Bridge across continents: Kenyan-Australian alumni mark 60 years of partnership
Insurers caught flat-footed ahead of IRA's 24-hour cyber breach deadline
Hope for cheaper credit as more banks roll out new loan pricing model
The process of onboarding some 400,000 teachers to SHA has been ongoing.
SHA Chief Executive Officer Mercy Mwangangi issued an advisory to the hospital on the new plan, clarifying that SHA will pay for medical bills incurred by teachers from December 1.
Further, she stated that measures were already in place to resolve challenges arising from the transfer of service providers, including failure in the biometric identification of patients.
“For TSC teachers admitted under MAKL before the transition, you must formally discharge them from the MAKL system by 23:59 on November 30, 2025 and then readmit them under the SHA Public Officer Medical Scheme Fund (POMSF) TSC scheme immediately after 00:00 on December 1, 2025. Accurate documentation with clear timestamps for both discharge and readmission is mandatory to prevent billing disputes,” she said.
The deal unlocks a benefits package for teachers that includes access to inpatient and outpatient services, maternity services, treatment for chronic conditions, and dental and optical services.
Others include road and air evacuation and overseas treatment.