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Why human-to-human interaction is irreplaceable with tech in customer service
In today's digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By Grace Ngugi 1 year ago
Why human-to-human interaction is irreplaceable with tech in customer service
Data is king in fast-changing customer experience landscape
Customer service has come a long way, with data increasingly dictating how organisations relate with their existing and potential customers.
By Grace Ngugi 1 year ago
Data is king in fast-changing customer experience landscape
Broken Window: How to fix customer churn in business
Managing an issue to the customer's satisfaction could prove the difference between customer retention and churn.
By Grace Ngugi 1 year ago
Broken Window: How to fix customer churn in business
How the 'idiot curve' can help in bettering customer service
From the service provider's perspective, a business can identify existing gaps by mapping out a customer's journey through the curve, which can be leveraged to optimise customer experience.
By Grace Ngugi 2 years ago
How the 'idiot curve' can help in bettering customer service
State to receive 110,000 doses of injectable HIV prevention drug
Health & Science
By Mercy Kahenda
18 mins ago
How schools use uniforms to rip-off parents
National
By Mike Kihaki and Juliet Omelo
18 mins ago
ODM waning power jolts Odinga family
Politics
By Jacinta Mutura
18 mins ago
Reality check: Why Ruto's mountain climb is getting slippery
Politics
By Ndung’u Gachane
18 mins ago
Ruto crafts new campaign squad to break regional kingpins power
Politics
By Harold Odhiambo and Brian Kisanji
18 mins ago
Mbadi: State will retain key stake in Safaricom
National
By Edwin Nyarangi
18 mins ago