×
App Icon
The Standard e-Paper
Join Thousands Daily
★★★★ - on Play Store
Download App

Safaricom's Zuri on trial: Man in court over use of AI for customer care

Safaricom’s AI chatbot Zuri. [Courtesy, Safaricom PLC]

Investigator Chris Raven is suspected of murdering his wife in the film Mercy, released this year. He ends up being tried by Judge Maddox, an Artificial Intelligence (AI) system he created and strongly supported for handling crime.

The 90-minute thriller, which features Chris Pratt as the accused person and Rebecca Ferguson as the AI, portrays a futuristic criminal justice system. In it, the accused must reduce the “guilt score” assigned by the AI, set at 92 per cent, using text records, surveillance evidence and camera footage, to avoid instant execution by the so called  “mercy chair.”

Premium Article

Get Full Access for Ksh299/Week.

Fact-first reporting that puts you at the heart of the newsroom. Subscribe for full access.
Continue Reading  →
What you get
  • Unlimited access to all premium content
  • Ad-free browsing experience
  • Mobile-optimised reading
  • Weekly newsletters & digests
Pay via
M - PESA
VISA
Airtel Money
Secure Payments Kenya's most trusted newsroom since 1902